We are currently working through some technical issues impacting our service operations. Please note our systems will not be available until this evening. We apologize for this inconvenience.


Disclaimer: Versant Health, Inc.’s and each of its subsidiaries’ (together, “Versant Health’s”) policies and procedures (“P&Ps”) are confidential and proprietary, and are subject to change at any time. These P&Ps are not all-inclusive, but contains general information that applies to many, but not all, employer group health plans administered by Versant. Versant Health’s P&Ps provide important information for its in-network eyecare providers and are contractually binding for compliance, based on each provider’s agreement. These P&Ps are internal guidelines relating to Versant Health’s role as an administrator for payors of vision benefit claims. These P&Ps are not intended to dictate medical care decisions, and they do not and should not be interpreted as a substitute or replacement for a treating physician’s prudent clinical judgment at the time vision services are delivered to a patient.

  • Please note: The below documents are posted in PDF format. To view and print these documents, you will need Adobe Acrobat Reader, a free download which is available by clicking here.

    • Confidentiality for domestic violence victims
  • HIPAA is the Health Insurance Portability and Accountability Act (HIPAA) enacted by Congress and signed into law in August 1996. Title I of the act primarily addressed the protection of health insurance coverage when an individual changed or lost their job.
    Title II of the act includes Administrative Simplification provisions which includes:
    • Electronic health transaction standards and code sets – The implementation of a national standard for transmitting health data electronically and the use of standard code sets that describe diseases, injuries and other health problems.
    • Unique identifiers – A system that uses one identification number per employer, health plan or payer and health care provider to simplify administration.
    • Security – The safeguard for the storage, access and transmission of electronic patient information.
    • Privacy – Limits the use or disclosure of protected health information to a minimum necessary standard. Provides the right to see and get copies of records, request amendments to records and learn details of certain disclosures of their records.

    The Act has been implemented through regulations. The below timeline reflects the implementation of the various components of HIPAA:

    August 1996HIPAA Signed into Law
    April 2003Effective Date of the HIPAA Privacy Rule
    October 2003Electronic Health Care Transactions and Code Sets
    April 2005Effective Date of the HIPAA Security Rule
    March 2006Effective Date of the HIPAA Breach Enforcement Rule
    May 2008National Provider Identifier
    September 2009Effective date of the Breach Notification Rule
    January 2012Electronic Health Care Transactions and Code Sets – 5010
    March 2013Effective Date of the Final Omnibus Rule
    October 2013Electronic Health Care Transactions and Code Sets – ICD-10

    What is Versant Health doing about HIPAA?

    Versant Health is fully committed to maintaining the highest levels of security and privacy for its members, providers and clients while ensuring adherence to all applicable Federal and State laws and regulations. Versant Health is fully compliant with all HIPAA Title II rules as defined above and has established a department that can respond to your questions or provide additional information:

    Privacy Office
    PO Box 472 Troy
    NY 12181
    Phone: 1 (800) 571-3366
    Fax: 1 (866) 999-4640
    Email: privacy@versanthealth.com

    Want to learn more about HIPAA?

    The following web link will take you from the Davis Vision website to the U.S. Department of Health and Human Services page that contains information regarding HIPAA and the Administrative Simplification Act. The website address is: https://www.cms.gov/Regulations-and-Guidance/Administrative-Simplification/HIPAA-ACA/index.html

Versant Health
500 Jordan Road
Troy, NY 12180

You may contact us by e-mail at Privacy@versanthealth.com.

You may call us at 1 (800) 507-3800.

Data collection

We collect Click-stream data, HTTP Cookies. At the user’s option, we may also collect Search terms, Given Name (First Name), Family Name (Last Name), User’s Identity certificate, Telephone numbers, On-line address, and Unique identifiers. We collect this data for the purpose of site administration, completing the user’s current activity, and site customization. This data will be given to ourselves and our agents. We collect this information for the following reason:

Information gathered at this site is used for: Web traffic and error reporting, account identification and service listing, contact information for follow up communication and customer care, eye care professional search functionality. Information is not shared with organizations not an entity of Superior Vision Services, its Web delivery partner, software vendors, brokers or service eye care specialists.


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