Eyewear replacement assistance

We’re here for our members impacted by recent natural disasters

Superior Vision is taking action to assist members with accessing replacement eyewear if they have been affected by recent natural disasters in Florida, North Carolina, South Carolina, Arkansas, Iowa, Nebraska, Ohio, and / or Oklahoma.

Group plans

If you have your vision benefit through your employer, the following services are available:

  • Replacement eyewear: If your glasses or contact lenses have been lost or damaged due to recent natural disasters, Superior Vision will assist you with replacing your eyewear. Call our customer service center, and we will help you with your request.
  • Assistance in finding an eye care professional: If you need to find an eye care professional – especially if you have been displaced due to recent natural disasters – call our customer service center, or use our online search tool to find an eye care professional close to your current location. Remember, the eye care professional does not need to be the same one who supplied your original glasses or contacts.
  • Replacing a lost member ID card: Your member ID card is not required to visit an eye care professional in the network associated with your vision plan. Tell your eye care professional you have Superior Vision. If you want a replacement card, sign into your member portal at superiorvision.com to print a copy of your ID card, or call our customer service center to have a copy mailed to you.

Member service
1 (800) 507-3800
Monday through Friday: 7:00 am – 8:00 pm CT
Saturday: 10:00 am – 3:30 pm CT

Health plans

If you have your vision benefit through a health plan program such as Medicare Advantage or Medicaid, the following benefits and services are available:

  • Replacement eyewear: If your glasses or contact lenses have been lost or damaged due to recent natural disasters, and your vision plan does not include an eyewear replacement benefit, Superior Vision will assist you with replacing your eyewear. Call our customer service center, and we will help you with your request.
  • Assistance in finding an eye care professional: If you need to find an eye care professional – especially if you have been displaced due to recent natural disasters – call our customer service center, or use our online search tool to find an eye care professional close to your current location.
  • Accessing services if your member ID card is lost: Our customer service representatives can help connect you with a network eye care professional, if you have lost your member ID card.

Health plan member service
1 (800) 879-6901 — Option 6
Monday through Friday: 7:00 am – 8:00 pm CT

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