We’re Here for Our Members Impacted by Recent Natural Disasters
Superior Vision is taking action to assist members with accessing replacement eyewear.
If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
| State | Natural Disaster | Start Date | End Date | References |
|---|---|---|---|---|
| NY | Severe Storm and Flooding | August 18, 2024 | November 17, 2024 | EM-3613-NY |
| NY | Severe Storm, Tornadoes, and Flooding | July 10, 2024 | October 9, 2024 | DR-4814-NY |
| AK | Severe storms | August 26, 2024 | September 10, 2024 | Emergency Proclamations |
| PA | Severe storms | August 9, 2024 | October 8, 2024 | Emergency Proclamations |
| NJ | Severe storms | August 9, 2024 | October 8, 2024 | Emergency Proclamations |
| NY | Severe storms | August 8, 2024 | October 8, 2024 | Emergency Proclamations |
| TX | Severe storms | July 5, 2024 | August 4, 2024 | Emergency Proclamations |
| NY | Severe storms | July 16, 2024 | September 14, 2024 | Emergency Proclamations |
| NM | Wildfires | June 18, 2024 | October 16, 2024 | Emergency Proclamations |
| FL | Severe storms | May 10, 2024 | August 8, 2024 | Emergency Proclamations |
| TN | Severe storms | May 8, 2024 | August 6, 2024 | Emergency Proclamations |
| CA | Severe storms | March 30, 2024 | September 30, 2024 | Emergency Proclamations |
State of Emergency – Michigan Severe Flooding
A state of emergency declaration has been issued in Michigan due to severe flooding. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit the executive order.
State of Emergency – Arizona Pipeline Fire
A state of emergency declaration has been issued in Arizona due to a human-caused wildfire. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit:
State of Emergency – New Mexico Wildfires
A state of emergency declaration has been issued in New Mexico due to ongoing wildfires in Colfax, Lincoln, Mora, San Miguel and Valencia counties. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit:
- Executive Order – San Miguel County
- Executive Order – Valencia County
- Executive Order – Colfax County
- Executive Order – Lincoln County
- Executive Order – Mora County
- Executive Order – Sandoval County
- Full Executive Order
State of Emergency – North Dakota Severe Weather
Two state of emergency declarations have been issued in North Dakota due to a snowstorm and flooding. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit:
State of Emergency – Texas Severe Weather
A state of emergency declaration has been issued in Texas due to severe weather in Bell and Williamson counties. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit https://gov.texas.gov/news/post/governor-abbott-issues-disaster-declarations-for-bell-williamson-counties-in-response-to-severe-weather.
State of Emergency – Severe Weather and Tornadoes in Georgia
A state of emergency declaration has been issued for the state of Georgia due to severe weather and tornadoes. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit https://gov.georgia.gov/executive-action/executive-orders/2022.
State of Emergency – Louisiana and Texas Severe Weather
State of emergency declarations have been issued in Louisiana and Texas due to severe storms and tornadoes. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit:
State of Emergency – Texas Wildfires
A state of emergency declaration has been issued in Texas due to ongoing wildfires. The impacted areas include the following counties, Brooks, Brown, Coleman, Comanche, Eastland, Grayson, Mason, Potter, Randall, Reynolds and Williamson. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit:
State of Emergency – Winter Storm Landon
A state of emergency declaration has been issued across all of Illinois, Missouri, Oklahoma, and Kentucky due to Winter Storm Landon. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit:
Alaska – State of Emergency
A state of emergency declaration has been issued in Alaska due to a winter storm from January 8 to January 11, 2022. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit: https://gov.alaska.gov/newsroom/2022/01/17/governor-dunleavy-issues-disaster-declaration-for-2022-southeast-storms-declaration-ensures-coordinated-response-and-comprehensive-recovery/
Alaska – Disaster Declaration
A disaster has been declared in Alaska due to severe storms, straight-line winds, flooding, landslides and mudslides from October 29 to November 1, 2021, in the Kenai Peninsula Borough. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit: https://www.whitehouse.gov/briefing-room/statements-releases/2022/01/15/president-joseph-r-biden-jr-approves-alaska-disaster-declaration-2/
State of Emergency: Winter Story Izzy
The Governors of Georgia, North Carolina and Georgia declared a State of Emergency in their states due to Winter Storm Izzy. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
Georgia – https://gov.georgia.gov/document/2022-executive-orders/01142201/download
North Carolina – https://governor.nc.gov/media/2913/open
Missouri – State of Emergency
President Joseph R. Biden, Jr. declared that a major disaster exists in the State of Missouri and ordered Federal assistance to supplement state and local recovery efforts in the areas affected by severe storms, straight-line winds, and tornadoes on December 10, 2021. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit: https://www.whitehouse.gov/briefing-room/statements-releases/2022/01/11/president-joseph-r-biden-jr-approves-missouri-disaster-declaration-2/
Boulder County, Colorado – Grass Fires
A state of emergency declaration has been issued for Boulder County in Colorado due to fires affecting the region beginning December 30, 2021. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information visit:
https://www.colorado.gov/governor/news/6976-governor-polis-declares-state-emergency-due-boulder-county-grass-fires
Hurricane Ida
The Governors of Alabama, Louisiana, West Virginia, and Mississippi declared a State of Emergency in their states due to Hurricane Ida in August of 2021. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit:
- Alabama: https://governor.alabama.gov/assets/2021/08/2021-08-28-SOE-Hurricane-Ida.pdf
- Louisiana: https://gov.louisiana.gov/assets/Proclamations/2021/165JBE2021StateofEmergency.pdf
- West Virginia: https://governor.wv.gov/Documents/2021%20Proclamations/Hurricane%20Ida%20SOE.pdf
- Mississippi: https://www.msema.org/news/governor-reeves-declares-state-of-emergency/
Group Plans
If you have your vision benefit through your employer, the following services are available:
- Replacement eyewear: If your glasses or contact lenses have been lost or damaged due to recent natural disasters, Superior Vision will assist you with replacing your eyewear. Call our customer service center, and we will help you with your request.
- Assistance in finding an eye care professional: If you need to find an eye care professional – especially if you have been displaced due to recent natural disasters – call our customer service center, or use our online search tool to find an eye care professional close to your current location. Remember, the eye care professional does not need to be the same one who supplied your original glasses or contacts.
- Replacing a lost member ID card: Your member ID card is not required to visit an eye care professional in the network associated with your vision plan. Tell your eye care professional you have Superior Vision. If you want a replacement card, sign into your member portal at superiorvision.com to print a copy of your ID card, or call our customer service center to have a copy mailed to you.
Member Service
1 (800) 507-3800
Monday through Friday: 7:00 am – 8:00 pm CT
Saturday: 10:00 am – 3:30 pm CT
Health Plans
If you have your vision benefit through a health plan program such as Medicare Advantage or Medicaid, the following benefits and services are available:
- Replacement eyewear: If your glasses or contact lenses have been lost or damaged due to recent natural disasters, and your vision plan does not include an eyewear replacement benefit, Superior Vision will assist you with replacing your eyewear. Call our customer service center, and we will help you with your request.
- Assistance in finding an eye care professional: If you need to find an eye care professional – especially if you have been displaced due to recent natural disasters – call our customer service center, or use our online search tool to find an eye care professional close to your current location.
- Accessing services if your member ID card is lost: Our customer service representatives can help connect you with a network eye care professional, if you have lost your member ID card.
Health Plan Member Service
1 (800) 879-6901 — Option 6
Monday through Friday: 7:00 am – 8:00 pm CT
Eye Care Professionals
- Replacement Eyewear: If your patient resides in a state affected by recent natural disasters, please get in touch with our Order Entry Department at 1 (800) 773-2847 to process replacement eyeglasses or contact lens orders.
- Authorization: If your office did not dispense the member’s original eyewear, we will issue you a new authorization; co-pays will not apply to the new order.
- General Provider Support & Provider Directory Updates: If your practice has been affected by recent natural disasters and need assistance in temporarily updating your status in the Provider Directory, please contact Superior Vision customer service at 1 (877) 235-5317.
Disclaimer: Versant Health, Inc.’s and each of its subsidiaries’ (together, “Versant Health’s”) policies and procedures (“P&Ps”) are confidential and proprietary, and are subject to change at any time. These P&Ps are not all-inclusive, but contains general information that applies to many, but not all, employer group health plans administered by Versant. Versant Health’s P&Ps provide important information for its in-network eyecare providers and are contractually binding for compliance, based on each provider’s agreement. These P&Ps are internal guidelines relating to Versant Health’s role as an administrator for payors of vision benefit claims. These P&Ps are not intended to dictate medical care decisions, and they do not and should not be interpreted as a substitute or replacement for a treating physician’s prudent clinical judgment at the time vision services are delivered to a patient.