We’re here for our members impacted by the winter storms in California

Superior Vision is taking action to assist members with accessing replacement eyewear if they have been affected by the winter storms in California.

Group plans

If you have your vision benefit through your employer, the following services are available:

• Replacement eyewear: If your glasses or contact lenses have been lost or damaged due to the winter storms in California, Superior Vision will assist you with replacing your eyewear. Simply call our customer service center and we will help you with your request.
• Assistance in finding an eye care provider: If you need to find an provider – especially if you have been displaced due to the winter storms – call our customer service center or use our online search tool to find a provider close to your current location; remember– it does not need to be the provider who supplied your original glasses or contacts.
• Replacing a lost member ID card: Your member ID card is not required to visit a provider in the network associated with your vision plan– simply tell your eye care provider you have Superior Vision. If you want a replacement card, sign into your member portal at superiorvision.com to print a copy of your ID card or call our customer service center to have a copy mailed to you.

Group plan customer service
(800) 507-3800
Monday through Friday: 7:00 am – 8:00 pm CT
Saturday: 10:00 am – 3:30 pm CT

Health plans

If you have your vision benefit through a health plan program such as Medicare Advantage or Medicaid, the following benefits and services are available:

• Replacement eyewear: If your glasses or contact lenses have been lost or damaged due to the winter storms in California and your vision plan does not include an eyewear replacement benefit, Superior Vision will assist you with replacing your eyewear. Simply call our customer service center and we will help you with your request.
• Assistance in finding an eye care provider: If you need to find an provider – especially if you have been displaced due to the winter storms in California – call our customer service center or use our online search tool to find an provider close to your current location.
• Accessing services if your member ID card is lost: Our customer service representatives can help connect you with a network eye care provider if you have lost your member ID card.

Health plan member service
(800) 879-6901 — Option 6
Monday through Friday: 7:00 am – 8:00 pm CT