We are currently experiencing technical issues impacting our service operations, including our member and provider portals. Callers may experience longer-than-usual wait times. We apologize for the delay and appreciate your patience while we resolve the issues.
Superior Vision is taking action to assist members with accessing replacement eyewear.
If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
A state of emergency declaration has been issued in Michigan due to severe flooding. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit the executive order.
A state of emergency declaration has been issued in Arizona due to a human-caused wildfire. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit:
A state of emergency declaration has been issued in New Mexico due to ongoing wildfires in Colfax, Lincoln, Mora, San Miguel and Valencia counties. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit:
Two state of emergency declarations have been issued in North Dakota due to a snowstorm and flooding. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit:
A state of emergency declaration has been issued in Texas due to severe weather in Bell and Williamson counties. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit https://gov.texas.gov/news/post/governor-abbott-issues-disaster-declarations-for-bell-williamson-counties-in-response-to-severe-weather.
A state of emergency declaration has been issued for the state of Georgia due to severe weather and tornadoes. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit https://gov.georgia.gov/executive-action/executive-orders/2022.
State of emergency declarations have been issued in Louisiana and Texas due to severe storms and tornadoes. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit:
A state of emergency declaration has been issued in Texas due to ongoing wildfires. The impacted areas include the following counties, Brooks, Brown, Coleman, Comanche, Eastland, Grayson, Mason, Potter, Randall, Reynolds and Williamson. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit:
A state of emergency declaration has been issued across all of Illinois, Missouri, Oklahoma, and Kentucky due to Winter Storm Landon. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit:
A state of emergency declaration has been issued in Alaska due to a winter storm from January 8 to January 11, 2022. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit: https://gov.alaska.gov/newsroom/2022/01/17/governor-dunleavy-issues-disaster-declaration-for-2022-southeast-storms-declaration-ensures-coordinated-response-and-comprehensive-recovery/
A disaster has been declared in Alaska due to severe storms, straight-line winds, flooding, landslides and mudslides from October 29 to November 1, 2021, in the Kenai Peninsula Borough. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit: https://www.whitehouse.gov/briefing-room/statements-releases/2022/01/15/president-joseph-r-biden-jr-approves-alaska-disaster-declaration-2/
The Governors of Georgia, North Carolina and Georgia declared a State of Emergency in their states due to Winter Storm Izzy. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
Georgia – https://gov.georgia.gov/document/2022-executive-orders/01142201/download
North Carolina – https://governor.nc.gov/media/2913/open
President Joseph R. Biden, Jr. declared that a major disaster exists in the State of Missouri and ordered Federal assistance to supplement state and local recovery efforts in the areas affected by severe storms, straight-line winds, and tornadoes on December 10, 2021. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit: https://www.whitehouse.gov/briefing-room/statements-releases/2022/01/11/president-joseph-r-biden-jr-approves-missouri-disaster-declaration-2/
A state of emergency declaration has been issued for Boulder County in Colorado due to fires affecting the region beginning December 30, 2021. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information visit:
https://www.colorado.gov/governor/news/6976-governor-polis-declares-state-emergency-due-boulder-county-grass-fires
The Governors of Alabama, Louisiana, West Virginia, and Mississippi declared a State of Emergency in their states due to Hurricane Ida in August of 2021. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
For more information, please visit:
If you have your vision benefit through your employer, the following services are available:
Member Service
1 (800) 507-3800
Monday through Friday: 7:00 am – 8:00 pm CT
Saturday: 10:00 am – 3:30 pm CT
If you have your vision benefit through a health plan program such as Medicare Advantage or Medicaid, the following benefits and services are available:
Health Plan Member Service
1 (800) 879-6901 — Option 6
Monday through Friday: 7:00 am – 8:00 pm CT
Disclaimer: Versant Health, Inc.’s and each of its subsidiaries’ (together, “Versant Health’s”) policies and procedures (“P&Ps”) are confidential and proprietary, and are subject to change at any time. These P&Ps are not all-inclusive, but contains general information that applies to many, but not all, employer group health plans administered by Versant. Versant Health’s P&Ps provide important information for its in-network eyecare providers and are contractually binding for compliance, based on each provider’s agreement. These P&Ps are internal guidelines relating to Versant Health’s role as an administrator for payors of vision benefit claims. These P&Ps are not intended to dictate medical care decisions, and they do not and should not be interpreted as a substitute or replacement for a treating physician’s prudent clinical judgment at the time vision services are delivered to a patient.
Superior Vision is a product offering from Versant Health, a company forged from the experience of two leading vision care plans. To proceed with learning about available career opportunities within Versant Health, please click on the button below.
Superior Vision is a product offering from Versant Health, a company forged from the experience of two leading vision care plans. To proceed with learning more about Versant Health, please click on the button below.