Eyewear Replacement Assistance

We’re Here for Our Members Impacted by Recent Natural Disasters

Superior Vision is taking action to assist members with accessing replacement eyewear.

Alaska – State of Emergency

A state of emergency declaration has been issued in Alaska due to a winter storm from January 8 to January 11, 2022. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.

For more information, please visit: https://gov.alaska.gov/newsroom/2022/01/17/governor-dunleavy-issues-disaster-declaration-for-2022-southeast-storms-declaration-ensures-coordinated-response-and-comprehensive-recovery/

Alaska – Disaster Declaration

A disaster has been declared in Alaska due to severe storms, straight-line winds, flooding, landslides and mudslides from October 29 to November 1, 2021, in the Kenai Peninsula Borough. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.

For more information, please visit: https://www.whitehouse.gov/briefing-room/statements-releases/2022/01/15/president-joseph-r-biden-jr-approves-alaska-disaster-declaration-2/

State of Emergency: Winter Story Izzy

The Governors of Georgia, North Carolina and Georgia declared a State of Emergency in their states due to Winter Storm Izzy. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.

Georgia – https://gov.georgia.gov/document/2022-executive-orders/01142201/download

North Carolina – https://governor.nc.gov/media/2913/open

South Carolina – https://governor.sc.gov/sites/default/files/Documents/Executive-Orders/2022-01-14%20eFILED%20Executive%20Order%20No.%202022-04%20-%20State%20of%20Emergency%20Due%20to%20Severe%20Winter%20Weather.pdf

Missouri – State of Emergency

President Joseph R. Biden, Jr. declared that a major disaster exists in the State of Missouri and ordered Federal assistance to supplement state and local recovery efforts in the areas affected by severe storms, straight-line winds, and tornadoes on December 10, 2021. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.

For more information, please visit: https://www.whitehouse.gov/briefing-room/statements-releases/2022/01/11/president-joseph-r-biden-jr-approves-missouri-disaster-declaration-2/

Boulder County, Colorado – Grass Fires

A state of emergency declaration has been issued for Boulder County in Colorado due to fires affecting the region beginning December 30, 2021. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.

For more information visit:
https://www.colorado.gov/governor/news/6976-governor-polis-declares-state-emergency-due-boulder-county-grass-fires

Hurricane Ida

The Governors of Alabama, Louisiana, West Virginia, and Mississippi declared a State of Emergency in their states due to Hurricane Ida in August of 2021. If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.

For more information, please visit:

Group Plans

If you have your vision benefit through your employer, the following services are available:

Replacement eyewear: If your glasses or contact lenses have been lost or damaged due to recent natural disasters, Superior Vision will assist you with replacing your eyewear. Call our customer service center, and we will help you with your request.
Assistance in finding an eye care professional: If you need to find an eye care professional – especially if you have been displaced due to recent natural disasters – call our customer service center, or use our online search tool to find an eye care professional close to your current location. Remember, the eye care professional does not need to be the same one who supplied your original glasses or contacts.
Replacing a lost member ID card: Your member ID card is not required to visit an eye care professional in the network associated with your vision plan. Tell your eye care professional you have Superior Vision. If you want a replacement card, sign into your member portal at superiorvision.com to print a copy of your ID card, or call our customer service center to have a copy mailed to you.

Member Service
1 (800) 507-3800
Monday through Friday: 7:00 am – 8:00 pm CT
Saturday: 10:00 am – 3:30 pm CT

Health Plans

If you have your vision benefit through a health plan program such as Medicare Advantage or Medicaid, the following benefits and services are available:

Replacement eyewear: If your glasses or contact lenses have been lost or damaged due to recent natural disasters, and your vision plan does not include an eyewear replacement benefit, Superior Vision will assist you with replacing your eyewear. Call our customer service center, and we will help you with your request.
Assistance in finding an eye care professional: If you need to find an eye care professional – especially if you have been displaced due to recent natural disasters – call our customer service center, or use our online search tool to find an eye care professional close to your current location.
Accessing services if your member ID card is lost: Our customer service representatives can help connect you with a network eye care professional, if you have lost your member ID card.

Health Plan Member Service
1 (800) 879-6901 — Option 6
Monday through Friday: 7:00 am – 8:00 pm CT

Eye Care Professionals

Replacement Eyewear: If your patient resides in a state affected by recent natural disasters, please get in touch with our Order Entry Department at 1 (800) 773-2847 to process replacement eyeglasses or contact lens orders.
Authorization: If your office did not dispense the member’s original eyewear, we will issue you a new authorization; co-pays will not apply to the new order.
General Provider Support & Provider Directory Updates: If your practice has been affected by recent natural disasters and need assistance in temporarily updating your status in the Provider Directory, please contact Superior Vision customer service at 1 (877) 235-5317.