We are currently experiencing technical issues impacting our service operations, including our member and provider portals. Callers may experience longer-than-usual wait times. We apologize for the delay and appreciate your patience while we resolve the issues.
There are many tools available to members on the website 24/7. Just log in with your member ID to get started.
| Live support: | 1 (800) 507-3800 |
| Monday – Friday: 8AM – 9PM (ET) Saturday: 11AM – 4:30PM (ET) | |
| Automated support: | 24/7 |
Health Plan Customer Service
1 (800) 879-6901
Monday – Friday: 8AM – 9PM (ET)
There are many tools available to eye care professionals on the website 24/7. Just log in with your ID to get started.
For general inquiries, authorizations, and order placement, you can contact us:
1 (877) 235-5317
Monday – Friday: 8AM to 9PM (ET)
Saturday: 11AM to 4:30PM (ET)
881 Elkridge Landing Road
Suite 300
Linthicum Heights, MD 21090
Phone: (410) 752-0121
Toll-free: 1 (800) 243-1401
Fax: (410) 752-8969
TTY: 1 (800) 201-7165
To anonymously report fraud, waste or abuse or compliance concerns, please send a message by calling 1 (888) 211-4384 or visiting lighthouse-services.com/versanthealth.
Mail: Privacy Office, PO Box 1416, Latham NY 12110
Email: SuperiorVisionPrivacy@versanthealth.com
Phone: 1 (800) 571-3366
Fax: 1 (866) 999-4640
January 2 – New Year’s Day (Observed)
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed
January 16 – Martin Luther King day
Business offices are closed
Group plan customer service is open 10:00AM to 7:00PM EST
Health plan customer service is closed
May 29 – Memorial day
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed
June 19 – Juneteenth
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed
July 4 – Independence day
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed
September 4 – Labor day
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed
November 23 – Thanksgiving
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed
November 24 – Day after Thanksgiving
Business offices are closed
Group plan customer service is open 10:00AM to 7:00PM EST
Health plan customer service is closed
December 22 – Christmas Eve (Observed)
Business offices are closed ½ day
Group plan customer service is closed ½ day
Health plan customer service is closed ½ day
December 25 – Christmas (Observed)
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed
December 29 – New Year’s Eve (Observed)
Business offices are closed ½ day
Group plan customer service is closed ½ day
Health plan customer service is closed ½ day
January 1, 2024 – New Year’s Day (Observed)
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed
Superior Vision is a product offering from Versant Health, a company forged from the experience of two leading vision care plans. To proceed with learning about available career opportunities within Versant Health, please click on the button below.
Superior Vision is a product offering from Versant Health, a company forged from the experience of two leading vision care plans. To proceed with learning more about Versant Health, please click on the button below.