We are currently experiencing technical issues impacting our service operations, including our member and provider portals. Callers may experience longer-than-usual wait times. We apologize for the delay and appreciate your patience while we resolve the issues.

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Contact Us

Give Us a Call

There are many tools available to members on the website 24/7. Just log in with your member ID to get started.

Live support:1 (800) 507-3800
 Monday – Friday: 8AM – 9PM (ET)
Saturday: 11AM – 4:30PM (ET)
Automated support:24/7

Health Plan Customer Service
1 (800) 879-6901
Monday – Friday: 8AM – 9PM (ET)

Provider Relations

There are many tools available to eye care professionals on the website 24/7. Just log in with your ID to get started.

For general inquiries, authorizations, and order placement, you can contact us:
1 (877) 235-5317
Monday – Friday:  8AM to 9PM (ET)
Saturday: 11AM to 4:30PM (ET)

Our Offices

Corporate Headquarters (Maryland)
881 Elkridge Landing Rd. (#300)
Linthicum, MD 21090
Phone: (410) 752-0121
Toll-free: 1 (800) 243-1401
Fax: (410) 752-8969
TTY: 1 (800) 201-7165

Regional Office (California)
11090 White Rock Rd. (#175)
Rancho Cordova, CA 95670
Toll-free: 1 (800) 923-6766
TTY: (916) 852-2382

Regional Office (Texas)
6300 Ridglea Place (#312)
Ft. Worth, TX 76116

Report Fraud, Waste, Abuse or Compliance Concerns

To anonymously report fraud, waste or abuse or compliance concerns, please send a message by calling 1 (888) 211-4384 or visiting lighthouse-services.com/versanthealth.

For Privacy-Related Inquiries

Mail: Privacy Office, PO Box 1416, Latham NY 12110
Email: Privacy@superiorvision.com
Phone: 1 (800) 571-3366
Fax: 1 (866) 999-4640

2022 Holiday Hours

December 31 – New Year’s Day (Observed)
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed

January 17 – Martin Luther King day
Business offices are closed
Group plan customer service is open 10:00AM to 7:00PM EST
Health plan customer service is closed

May 30 – Memorial day
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed

July 4 – Independence day
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed

September 5 – Labor day
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed

November 24 – Thanksgiving
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed

November 25 – Day after Thanksgiving
Business offices are closed
Group plan customer service is open 10:00AM to 7:00PM EST
Health plan customer service is closed

December 23 – Christmas Eve (Observed)
Business offices are closed ½ day
Group plan customer service is closed ½ day
Health plan customer service is closed ½ day

December 26 – Christmas (Observed)
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed

December 30 – New Year’s Eve (Observed)
Business offices are closed ½ day
Group plan customer service is closed ½ day
Health plan customer service is closed ½ day

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Superior Vision is a product offering from Versant Health, a company forged from the experience of two leading vision care plans. To proceed with learning about available career opportunities within Versant Health, please click on the button below.

You're now headed to versanthealth.com

Superior Vision is a product offering from Versant Health, a company forged from the experience of two leading vision care plans. To proceed with learning more about Versant Health, please click on the button below.