We’re Here for Our Members Impacted by Recent Natural Disasters
Superior Vision is taking action to assist members with accessing replacement eyewear.
If you have been affected and need assistance with your Superior Vision policy, please contact Superior Vision customer service at 1 (800) 507-3800.
| State | Natural Disaster | Start Date | End Date | References |
|---|---|---|---|---|
| NM | Severe Flooding | October 19, 2024 | May 19, 2025 | Docket No. 2024-0087 |
| SC | Tropical Storm Helene | October 10, 2024 | January 8, 2025 | Bulletin |
| GA | Hurricane | October 1, 2024 | - | Directive 24-EX-6 |
| IA | Hurricane Helene | October 1, 2024 | January 29, 2025 | Bulletin |
| NC | Tropical Storm Helene | September 30, 2024 | January 28, 2025 | Bulletin |
| TN | Severe flooding | September 28, 2024 | January 24, 2025 | Bulletin |
| FL | Hurricane Helene & Hurricane Milton | September 26, 2024 | March 10, 2025 | 2024.10.16 EO for Hurricane Milton 2024.10.16 Hurricane Helene |
| VA | Hurricane Helene | September 25, 2024 | February 7, 2025 | Executive Order |
| FL | Tropical Storm Helene | September 23, 2024 | December 22, 2024 | Emergency Proclamations |
| LA | Hurricane Francine | September 9, 2024 | February 6, 2025 | Emergency Proclamations |
| CT | Severe Flooding | August 18, 2024 | November 16, 2024 | Emergency Proclamations |
| NY | Severe Storm and Flooding | August 18, 2024 | March 20, 2025 | EM-3613-NY DR-4839-NY |
| NY | Remnants of Tropical Storm Debby | August 8, 2024 | March 31, 2025 | DR-4825-NY Executive Order 37.3 Executive Order 38.3 |
Group Plans
If you have your vision benefit through your employer, the following services are available:
- Replacement eyewear: If your glasses or contact lenses have been lost or damaged due to recent natural disasters, Superior Vision will assist you with replacing your eyewear. Call our customer service center, and we will help you with your request.
- Assistance in finding an eye care professional: If you need to find an eye care professional – especially if you have been displaced due to recent natural disasters – call our customer service center, or use our online search tool to find an eye care professional close to your current location. Remember, the eye care professional does not need to be the same one who supplied your original glasses or contacts.
- Replacing a lost member ID card: Your member ID card is not required to visit an eye care professional in the network associated with your vision plan. Tell your eye care professional you have Superior Vision. If you want a replacement card, sign into your member portal at superiorvision.com to print a copy of your ID card, or call our customer service center to have a copy mailed to you.
Member Service
1 (800) 507-3800
Monday through Friday: 7:00 am – 8:00 pm CT
Saturday: 10:00 am – 3:30 pm CT
Health Plans
If you have your vision benefit through a health plan program such as Medicare Advantage or Medicaid, the following benefits and services are available:
- Replacement eyewear: If your glasses or contact lenses have been lost or damaged due to recent natural disasters, and your vision plan does not include an eyewear replacement benefit, Superior Vision will assist you with replacing your eyewear. Call our customer service center, and we will help you with your request.
- Assistance in finding an eye care professional: If you need to find an eye care professional – especially if you have been displaced due to recent natural disasters – call our customer service center, or use our online search tool to find an eye care professional close to your current location.
- Accessing services if your member ID card is lost: Our customer service representatives can help connect you with a network eye care professional, if you have lost your member ID card.
Health Plan Member Service
1 (800) 879-6901 — Option 6
Monday through Friday: 7:00 am – 8:00 pm CT
Eye Care Professionals
- Replacement Eyewear: If your patient resides in a state affected by recent natural disasters, please get in touch with our Order Entry Department at 1 (800) 773-2847 to process replacement eyeglasses or contact lens orders.
- Authorization: If your office did not dispense the member’s original eyewear, we will issue you a new authorization; co-pays will not apply to the new order.
- General Provider Support & Provider Directory Updates: If your practice has been affected by recent natural disasters and need assistance in temporarily updating your status in the Provider Directory, please contact Superior Vision customer service at 1 (877) 235-5317.
Disclaimer: Versant Health, Inc.’s and each of its subsidiaries’ (together, “Versant Health’s”) policies and procedures (“P&Ps”) are confidential and proprietary, and are subject to change at any time. These P&Ps are not all-inclusive, but contains general information that applies to many, but not all, employer group health plans administered by Versant. Versant Health’s P&Ps provide important information for its in-network eyecare providers and are contractually binding for compliance, based on each provider’s agreement. These P&Ps are internal guidelines relating to Versant Health’s role as an administrator for payors of vision benefit claims. These P&Ps are not intended to dictate medical care decisions, and they do not and should not be interpreted as a substitute or replacement for a treating physician’s prudent clinical judgment at the time vision services are delivered to a patient.