Contact Us
Member Services
Please note on June 20, 2024, from 10:45 am – 12:15pm EST, live agent support will be unavailable. Members can still access all their benefit information, a provider directory, and additional tools and resources here through our website at any time.
There are many tools available to members on the website 24/7. Just log in with your member ID to get started.
| Live support: | 1 (800) 507-3800 TTY: 711 Monday – Friday: 8AM – 9PM (ET) |
| Automated support: | 24/7 |
Health Plan Customer Service
| Live support: | 1 (800) 879-6901 TTY: 711 Monday – Friday: 8AM – 9PM (ET) |
| Automated support: | 24/7 |
Medicare Member Live Support
April – September
Monday – Friday 8AM to 8PM in the time zone the member is located
October – March
Monday – Sunday 8AM to 8PM in the time zone the member is located
Provider Relations
There are many tools available to eye care professionals on the website 24/7. Just log in with your ID to get started.
For general inquiries, authorizations, and order placement, you can contact us:
1 (877) 235-5317
Monday – Friday: 8AM to 9PM (ET)
Saturday: 11AM to 4:30PM (ET)
Report Fraud, Waste, Abuse or Compliance Concerns
To anonymously report fraud, waste or abuse or compliance concerns, please send a message by calling 1 (888) 211-4384 or visiting lighthouse-services.com/versanthealth.
For Privacy-Related Inquiries
Mail: Privacy Office, PO Box 472 Troy, NY 12181
Email: [email protected]
Phone: 1 (800) 571-3366
Fax: 1 (866) 999-4640